Services for Australians Overseas
What we can and cannot do
Assisting Australians overseas within limits
Consular Services to Australians living in or visiting the United States are provided by the Embassy in Washington, DC and by the Consulates-General in Chicago, Honolulu, Houston, Los Angeles, New York and San Francisco.
This section also contains information and answers to frequently asked questions.
Australian Consulate-General Passport Information
- The Australian Consulate-General Los Angeles takes passport appointments Monday to Friday from 9.30am – 3.00pm.
- Please Note: The Consulate is closed for some public holidays.
- All passport applications must be lodged in person from 1 July, 2015 via a scheduled appointment.
- US based applicants must book via our online appointment booking system - refer to 'Appointment' section below. Appointments can be booked, re-scheduled and cancelled online. Non US based applicants must call the Consulate to obtain an appointment.
- A set surcharge of AUD100/AUD50 will apply from 1 July, 2015.
- USD amounts will be made available on the 1st of each month and are subject to change based on the exchange rate.
- Please ensure Australian date format (DD/MM/YYYY) is used on all passport application forms.
- Applications with incorrect date formats or corrected dates will not be accepted.
Incomplete applications, incorrectly completed applications and applications missing supporting documentation cannot be accepted and will require re-lodgement. This applies to all applicants, including those that live considerable distances from the Australian Consulate-General in Century City, Los Angeles.
Requirements for passport applications are set out in the Australian Passports Act 2005. Consulate staff do not have the discretion or capacity to vary these requirements.
The Passports Office strongly recommends that the instructions that accompany application forms be carefully read and applicants with any questions are encouraged to contact the Passports Section of the Australian Consulate-General in Los Angeles on (310) 229 2300.
For a full list of 2020 passport fees please visit the Embassy of Australia in Washington DC website
Applying for an Australian Passport
You can access passport application forms and detailed instructions including fee information and photo guidelines, from the Embassy of Australia in Washington DC website.
How to lodge an application in Los Angeles
All Australian citizens must lodge their passport application in person via a scheduled appointment. We are not able to accept applications by mail or courier.
The ability to confirm the identity of an applicant in person is intrinsic to the integrity of the Australian passport and one of the reasons it is highly regarded internationally. Australia’s National Identity Proofing Guidelines, which are a product of the COAG-endorsed National Identity Security Strategy, mandate a face-to-face interview for passport issue. Mandatory interviews will also be part of an International Standard for Identity Proofing. This helps us to protect you, by protecting the security and integrity of your Australian passport.
Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment. Children 16 years of age and over are also required to attend the interview.
Please note: the passports appointment system is updated in real time. The average wait time for an appointment at the Australian Consulate-General Los Angeles is approximately 1 - 2 weeks. At certain times of year, the wait may increase due high demand in peak periods. If you are travelling within the next six weeks and require an earlier appointment, please check back regularly as we often have cancellations. In emergency cases, please contact our office directly on +1 310 229 2300.
Australian Passport Interviews in other states
We occasionally visit other states to conduct passport interviews. Visits are extremely limited and only a small number of locations are visited each year. We do not visit each state. We do not have an annual schedule because visits occur only when required for official business purposes. We can normally provide 2-4 weeks notice of an upcoming visit. If you already have travel planned, you should make immediate arrangements to lodge at one of our regular passport offices.
As soon as we have more information about dates and locations of future visits, this page will be updated with exact dates and booking details. We will also post announcements on Facebook and Twitter.
For applicants in other states serviced by the Australian Consulate-General Los Angeles (Alaska, Arizona, Colorado, Nevada, New Mexico and Utah) please contact us to register your details for any future outreach visits that may be planned to your area. Please email [email protected] with your name, location (state), cell number and service required (i.e. passport renewal).
United States- New Entry Requirements
The United States government has introduced an Electronic System for Travel Authorisation (ESTA) which applies to all Australian passport holders visiting or transiting the United States under the Visa Waiver Program. Online completion of the ESTA is mandatory for all eligible Visa Waiver Program travellers to the United States.
From 4 September 2010, the United States Government will collect USD14 as payment for the mandatory ESTA from all those proposing to travel to the United States under the Visa Waiver Program. As the fee will be collected by credit or debit card, it is very important that you make sure you are on the official website at www.cbp.gov/esta. We caution you not to use links in emails or from other websites to get to this site.
As of 1 July 2009, Australian travel documents issued to Australian citizens on or after 26 October 2006 that DO NOT contain an electronic chip may not be eligible to travel to the United States under the US Visa Waiver Program (VWP). For additional information please refer to the US Customs and Border Protection website www.cbp.gov.
For up-to-date information on enrolling and voting while overseas, please visit the Australian Electoral Commission (AEC) website at www.aec.gov.au/overseas, or contact the AEC via email ([email protected]) or telephone +61 2 6273 8606.
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
We encourage all Australians travelling or residing overseas to register their travel and contact information with the Department of Foreign Affairs & Trade. You can register online at www.orao.dfat.gov.au, or via the ‘Register Your Travel’ facility on the Smart Traveller website, www.smartraveller.gov.au.
LA County Emergency Survival Program on-line information sheets providing advice on ways to be better prepared in case of earthquakes, fires and other disasters.